Boiler Emergency vs Regular Service — When to Call Now

Gas smell vs pressure loss vs kettling noise — which boiler problems are true emergencies? Priority-ranked guide for Vancouver homeowners.

Emergency: Call Immediately

Gas smell near the boiler or anywhere in the home: evacuate immediately, call 911 or FortisBC from outside. Carbon monoxide alarm sounding: evacuate immediately, do not re-enter. Water pouring from the boiler cabinet: shut off power and water supply immediately. Boiler completely non-functional during freezing weather with indoor temperature falling below 10 degrees Celsius. Visible flames or smoke from the boiler: evacuate and call 911.

Urgent: Schedule Same-Day

Boiler leaking water from a visible pipe connection or valve: place a bucket under the leak and call for same-day service. Pressure gauge reading below 0.5 bar or above 3.0 bar: system cannot operate safely at extreme pressures. Boiler making loud banging or kettling noises that started suddenly: possible heat exchanger damage. No heat but boiler appears to be running: could be a pump, zone valve, or air lock issue. Error code displayed with boiler locked out: note the code and call.

Non-Urgent: Schedule at Your Convenience

Pressure gradually dropping over weeks: likely a small leak or failing expansion tank. Radiators need bleeding more than once per season. Boiler efficiency seems lower than previous years. Considering an upgrade from an older cast iron boiler. Unusual but not alarming sounds that have been present for a while. Annual maintenance is due. General questions about your boiler system.

Safety Reminder

If you smell gas, suspect carbon monoxide or believe there is an immediate danger, leave the property and contact emergency services or the appropriate gas emergency authority. Do not remain inside — exit the building immediately and call for help from outside.